Refunds and cancellations
This policy explains how cancellations and refunds are handled for Fingaon platform access, marketplace requests, provider service fees, payment processing, and support reviews.
Clear separation
Platform access, marketplace records, and provider service fees are reviewed separately.
Workflow evidence
Refund decisions can reference quotation, payment, milestone, and service status records.
Support-led review
Users can contact support@fingaon.com with the request ID and payment reference.
Policy scope
Fingaon separates platform access, marketplace request records, and provider-delivered professional services so users can understand which terms apply.
Paid Fingaon workspace plans, if subscribed through the platform, may be cancelled from the account or by contacting support. Access generally continues until the end of the active billing period unless the plan terms state otherwise.
For client requests placed through the marketplace, cancellation eligibility depends on the request stage, accepted quotation, work already started, documents reviewed, professional time spent, and the applicable provider terms.
Fees charged by independent firms or finance service providers are governed by the quotation, service agreement, milestone state, and refund terms shared by that provider. Fingaon may help surface the request records for review.
Gateway, banking, convenience, tax, or processing charges may be non-refundable where they have already been charged by payment partners or statutory systems.
Eligible refund requests are reviewed after the relevant transaction, quotation, and service status are checked. Approved refunds are initiated to the original payment method where supported by the payment provider.
Write to support@fingaon.com with your registered email, request ID, payment reference, provider name, and cancellation or refund reason so the team can review the case.
Last updated
May 8, 2026
This page provides the public policy summary for Fingaon users. Specific provider quotations, executed service agreements, statutory charges, and payment partner rules may apply to individual transactions.
Build with Fingaon
Contact support@fingaon.com with your request ID and payment reference so the team can review the workflow trail.
