Why can't I access my service request?
What to check when a request won't open or seems to be missing.
If a request won't open or appears to be missing:
- Make sure you're signed in to the right account. Requests are tied to the account that created them.
- Refresh and try again. A transient hiccup can briefly hide a request; it usually resolves on retry.
- Check filters. A status filter on your requests list may be hiding it.
- Using a login-free link? These are scoped to a single action and expire — sign in to the portal to see the full request.
Note
Still can't see it? Contact the firm or Fingaon support with the request reference.