Why did my payment fail?
Common reasons a payment doesn't go through, and what to do next.
A failed payment does not cancel your request or invoice — the amount is simply not collected yet, and you can try again.
Common causes:
- The bank declined the transaction, or an OTP/authorisation timed out.
- The payment window was closed before it completed.
- A temporary issue at the gateway.
What to do:
- Reopen the payment from your request, from Invoices & Payments, or the link in your notification, and try again.
- If it keeps failing, try a different method (UPI, card, netbanking).
- If money left your account but the payment shows unpaid, wait a few minutes — gateways reconcile automatically — then check again before retrying.
Tip
Paid the firm directly instead? Ask them to record it as an external payment. See Make a Payment.