Why can't I upload a document?
Fixes for common document upload problems.
If a document won't upload:
- Check the file size and type. Very large files or unusual formats may be rejected — try a PDF or common image format.
- Check your connection. A dropped connection mid-upload will fail; retry on a stable network.
- Refresh the page and try again from the request or Document Center.
- Using a login-free upload link? Make sure it hasn't expired; otherwise sign in and upload from the Hub.
See Upload Documents.