Why haven't I received a notification?
What to check when an expected email or WhatsApp message doesn't arrive.
Fingaon notifies you by email and WhatsApp. If one didn't arrive:
- Check spam/promotions for the email.
- Confirm your contact details are correct in your profile — a wrong email or phone means messages can't reach you.
- Verify your email/phone. Unverified contacts may not receive messages. See Why is my email/phone not verified?.
- Check the portal directly — the status in your Hub or Workspace is always the source of truth, even if a message was delayed.